This article is an "oldie but a goodie." It's one I wrote for   Principal magazine back in 2010. The article encourages princi...

In the last post, we examined the value of using your voice mail's "temporary greeting" function to give callers accurate info...

This blog post caught my eye . In times of emergency, communication is critical. Realize “emergency” is in the eye of the beholder. For the ...

A couple of days ago, my Inbox contained what was without a doubt the nicest e-mail I had ever received. New e-mail came rolling in a few mi...

What percentage of American homes have broadband? What percentage of us have a cell phone? What are the current trends and future challenges...

For those who may be interested in the kinds of information I included in the Friday Memo, I have posted a set on GoogleDocs. You can see th...

One experience which we probably all share is being in a public place and having our attention drawn to a conversation too loud to ignore. T...

With apologies to Shakespeare, the decision about comment is one you will need to make as you establish your blog. In this pair of posts, we...

When you log in to your blog, you will see a “Settings” tab. After clicking on it, you will see a “Comments” link. This link gives you acces...

People can take just about any good thing and find a bad way to use it—the telephone, the automobile, prescription medicines. The list could...

First, make a copy of the html code and save it: Go to the Blogger homepage, log in, and click on your blog. Click on the tab that says “Te...